At Relax Deer, we take pride in offering beautiful, high-quality candles, gifts, and experiences. We comply with Australian Consumer Law and the NSW Fair Trading guidelines.

Refunds for Products

We do not offer refunds or exchanges for change of mind. Refunds or exchanges will only be provided for products that are:

• Faulty

• Damaged upon receipt

• Significantly different from the description provided

To request a refund or exchange for a faulty item, please contact us within 7 days of receiving your order with proof of purchase and photographs of the issue.

Customised & Made-to-Order Products

Custom or personalised items are made especially for you. For this reason, we do not offer refunds, exchanges, or cancellations on customised products unless they are faulty or damaged.

Workshops

We understand that life happens, so we have the following workshop cancellation policy:

• Cancellation more than 7 days before the workshop: You will receive a full credit to use towards another workshop.

• Cancellation within 7 days of the workshop: All fees are non-refundable and non-transferable, and you will forfeit your booking.

• If we need to cancel or reschedule a workshop, you will be offered the choice of a full refund or credit towards a future date.

How to Request a Refund or Credit

Please either visit us in store or email us at hello@relaxdeer.com.au with your order number, proof of purchase, and details of your request.