Terms and Conditions

Relax Deer – Terms & Conditions

Welcome to Relax Deer! By using our website, purchasing our products, or booking a workshop, you agree to the following terms and conditions. Please read them carefully.

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General

Relax Deer is an Australian-based business operating in Picton, NSW.
We reserve the right to update these Terms & Conditions at any time.

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Products & Orders

All products are handcrafted, so slight variations may occur.
Orders are processed within 2-5 business days. Shipping times may vary based on location.
We reserve the right to cancel any order due to stock availability or pricing errors.

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Refunds & Exchanges

We do not offer refunds for change of mind.
Faulty or damaged items may be exchanged within 7 days with proof of purchase.
Custom orders and sale items are final sale.

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Workshops

Participants must be 16+ years old due to the use of hot wax.
Workshop bookings are non-refundable but may be rescheduled with 48 hours' notice.
Closed-toe shoes are required for safety.

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Gift Cards

E-gift cards are non-refundable and cannot be redeemed for cash.
Valid for purchases in-store and online.

Valid for 24 months from date of purchase

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Liability & Safety

Relax Deer is not liable for any allergic reactions or misuse of our products.
By attending a workshop, you acknowledge the risks associated with working with hot wax and fragrance oils.

 

Privacy

We respect your privacy and will never share your personal information with third parties.
Payment details are securely processed through our payment provider. Card details are not 'kept on file' or stored in our website.

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For any questions, please contact us at 0417 151 130

Thank you for supporting Relax Deer!